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Privacy Policy

Privacy Policy

At Manitoba Casinos, we respect and protect the confidentiality, integrity, and availability of your personal information. This Privacy Policy outlines our commitment to safeguarding your private data while you use our online platform.

Collection of Personal Information

When you create an account with us or interact with our services, we may collect various types of information from you. These include:

  • Account registration details: name, date of birth, contact address, and identification numbers (if applicable)
  • Device and browser information: device type, operating system version, web browser, IP addresses
  • Usage analytics and behavioural data: activity logs, game or content preferences

We collect this information to enhance your user experience, provide relevant services, ensure platform security, and comply with regulatory requirements.

Cookies and Tracking Technologies

To understand how users interact with our website and online casino platform, we employ cookies and other tracking technologies. These tools help us:

  • Improve website navigation and performance
  • Tailor content recommendations based on interests and preferences
  • Enhance the overall user experience through personalization

Cookies do not harm your device or collect sensitive data without explicit consent. You can manage cookie settings in your browser or control their use via our platform's cookie management tool.

Communication Preferences

We respect your communication preferences, allowing you to opt-in for:

  • Marketing communications: newsletters, special promotions, new content announcements
  • Notifications: push notifications on mobile devices or email alerts

You have the right to update these preferences at any time through account settings. Please note that we may send non-promotional messages necessary for platform operation.

Data Storage and Retention

We store user data in a secure manner following best practices:

  • Personal information is stored securely within our databases
  • Usage analytics are anonymized and aggregated, ensuring no individual can be identified from the collected data
  • Logs of all system actions (access attempts, login/ logout events) for 90 days or less
  • User preferences, cookie consent records, and communication history retained in accordance with applicable laws

Security and Account Protection

We take robust measures to safeguard your account:

  • Password encryption via industry-standard algorithms
  • Multi-factor authentication for enhanced security
  • Secure data transfer protocols for communication between client devices and our servers
  • Regular software updates, patches, and monitoring of platform vulnerabilities
  • Compliance with PCI-DSS standards (Payment Card Industry – Data Security Standard) due to Manitoba Lotteries' mandate

Your account will not be shared or sold to third-party operators.

User Rights Regarding Personal Data

At any time, you have the right to:

  • Access your stored personal data via our support team
  • Correct inaccuracies or request modifications within reason
  • Request complete deletion of account and associated data
  • Limit processing for specific purposes (e.g., marketing)

Please note that these rights are subject to applicable laws, including access limitations in cases where mandatory data collection is required by law.

Responsible Handling of User Information

We will never sell, barter or rent your personal information without explicit consent:

  • Any transfers between Manitoba Lotteries affiliates for legitimate business purposes
  • Sharing with third-party suppliers that operate our platform to provide services (e.g., live game streams)
  • Compliance with applicable legal requirements and regulations by authorized government agencies or regulators

Age Restrictions and Minor Protection

Our platforms are open only to individuals aged 18 and over. We take measures to protect minors' data:

  • Systematic checks for age verification upon account creation
  • Inclusion of parental advisory content where necessary (e.g., information about responsible gaming)

All users must accept these terms as part of registration.

Compliance with Applicable Privacy Regulations

We adhere strictly to current and future amendments in Canada's Personal Information Protection Act 2003, Canadian Radio-television and Telecommunications Commission regulations on CASL, Anti-Spam Law, or similar national or regional jurisdictions where we operate:

  • Implementation and maintenance of organizational procedures for collection, storage, retention and secure disposal of user data
  • Regular audits by internal auditors to assess adherence with our Privacy Policy

Session Management and Login Protection

To maintain account security and integrity, we limit the maximum allowed time between sessions (defined as an initial 10 minutes) to help protect against potential hacking attempts.

This ensures that:

  • Users must regularly log in again after each session end.
  • The system logs out users once a pre-set period has elapsed.
  • Automated scripts attempting brute force access will be blocked within reasonable bounds
  • A user's account is locked for security reasons when successive login failures exceed 3 consecutive fails

Please note this setting allows sufficient time between attempts to recover, but may block legitimate usage during prolonged sessions.