If you need assistance with any aspect of your account, gaming experience, or technical issues, we're here to help.
Our customer support team is available through various channels to ensure that your queries are addressed promptly and efficiently. Please note that our operating hours for support are from 9:00 AM to 5:00 PM CST (Central Standard Time), Monday to Friday. During these hours, you can reach us via email or live chat.
For immediate assistance during our operating hours, you can use the live chat feature available on the website. Our team will be happy to assist with any questions or issues you may have. The live chat is accessible from 9:00 AM to 5:00 PM CST (Central Standard Time), Monday to Friday.
We will respond to your inquiry as soon as possible during our operating hours. Please allow 24-48 business hours for a response.
Before reaching out, we recommend checking our comprehensive help centre and FAQs sections on the website. They contain detailed information about various aspects of gaming at Manitoba Casinos, including account management, deposits, withdrawals, bonuses, promotions, responsible gambling tools, and technical requirements.
For support with responsible gambling practices or concerns, please email us directly. We also have a link to the Manitoba Problem Gambling Helpline on our website for immediate access. Additionally, you can find more resources and links in the "Responsible Gaming" section of the site.
For technical issues or questions about our platform's functionality, please reach out via email during operating hours. We will be happy to assist with any technology-related queries.
We strive to respond to all inquiries within 24-48 business hours. During peak periods or when experiencing an unusually high volume of requests, our response time may be slightly longer than usual. Thank you for your patience and understanding.
If you have a technical issue, the problem might lie not with the casino itself but rather with your browser or computer settings. For most basic issues, we recommend checking our Help Centre articles on website accessibility and device requirements to see if any of the solutions there resolve your query. If you are unable to locate an answer in our help centre, please don't hesitate to contact us via email or use live chat for immediate assistance.
For more complex issues requiring detailed technical troubleshooting or if you have a specific query about depositing funds, withdrawing winnings, claiming bonuses, participating in promotions, managing your account settings, etc., please contact us using the support channels mentioned earlier and we will be happy to assist further.
